KALIMAH responsibilities

  1. Providing specialized tutors to teach the subject of the programs offered by KALIMAH and coordinating the students’ meeting with the tutors through KALIMAH website.
  2. Maintaining an effective website, including the booking platform, online e-learning materials and payment processing, wherever possible.
  3. Reporting any scheduled App. maintenance or downtime.
  4. Striving reasonably to keep the website free from viruses and worms.
  5. Appropriate seeking to provide specialized tutors with adequate training and preparation.
  6. Delivering new reservations and confirming reservations and cancellations to both students and tutors via e-mail.
  7. Investigating complaints to a reasonable degree and providing logical and practical solutions at the earliest time.
  8. Taking precautions that we consider reasonable to protect the student and teacher information. KALIMAH cannot be held responsible for unauthorized access to information by students or tutors.
  9. Monitoring the posts made on the website and messages sent between students and tutors. We do this to stop misuse of the website, as set out in these terms and conditions.

Student / guardian responsibilities

“Student” means the user who has registered a student account on the website.
“Guardian” means the user who has registered a main account on the website.
1. KALIMAH does not assume any responsibility for the actions of students, guardian or tutors whereas everyone is solely responsible for his own actions.
2. Students must be 18 years old to book a teacher for themselves, or be represented by a parent or legal guardian who gives them consent to pay tuition fees. Students / parents should ensure that all their personal details and contact information are accurate and up-to-date. KALIMAH is not responsible for any disputes regarding parental consent.
3. Upon confirmation of reservation, students / guardians shall enter directly into a contract with KALIMAH. The terms and conditions contained in this document cover all interactions between students / guardians and tutors.
4. When having a confirmed reservation, students / guardians must ensure that they have a valid debit / credit card registered on our website, with sufficient funds to cover the reservations they have confirmed.
5. All of our relevant payments are made to KALIMAH and there are no additional payments to be made to the tutors by any means.
6. Students / guardians agree that there will be no attempts to exclude KALIMAH in any way, either at the time of reservation or at any time in the future; and that all future lessons with the teacher presented through the site will be booked through KALIMAH.
7. It is the responsibility of students / guardians to ensure that they have the correct equipment that enable them to access the online lesson before it starts; as no refund will be given in the event that the students / guardians are unable to access the online classroom for any reason.
8. The student is obligated to attend according to the reserved times for classes.
9. The student must press the “Join” button in the meeting to communicate with the tutor, as the tutor cannot contact the student.
10. The student may reschedule the lesson 12 hours before the lesson time, for a period of no more than 2 months for the new scheduling timeline (for individual bookings only). Rescheduling within less the 12 hours period, the student will lose the lesson and has no right to demand an alternative make-up class or to get a refund of the value of the lesson.
11. The student may change the teacher if he thinks that he is not helping him in achieving his goal, provided that this is done by contacting KALIMAH.
12. In the event that the tutor fails to attend one of the lessons, KALIMAH is obligated to compensate the student with an alternative lesson at a time determined by the student according to the available tutor’s schedule.
13. Any delay by the student later than the agreed lesson time will be deducted from the lesson time, noting that the tutor will be ready to meet with the student at any time the student enters the lesson within the reserved class schedule.
14. Any student / guardian who does not fulfill these terms and conditions may be immediately prevented from using the website and the related services. KALIMAH reserves the right to cancel any existing reservations.
15. KALIMAH records audio and video classes for the purposes of quality control and preparation of study aids for students.

Tutor responsibilities

As specified at the end of this document, “tutor” means the user who has registered a teacher account on the website.
1. Tutors are solely responsible for their actions on and off the platform.
2. Tutors must be at least 21 years old.
3. Tutors must be academically and technically qualified to teach the Arabic language and the rest of the services provided on the website.
4. Tutors must make sure of the availability of all necessary means to perform the lessons with high quality, in terms of equipment, conditions and a calm atmosphere.
5. Tutors bear the responsibility to ensure that the personal information they provide and their personal data on the website is accurate and not misleading in any way, and they must update this information promptly; to maintain its accuracy.
6. Tutors should use their own judgment about whether they wish to provide their study services to each individual student.
7. Tutors agree that they will be ranked based on a combination of profile data, past on-the-job experience, KALIMAH assessments, student evaluations, and the number of lessons taught. Positive student reviews, instant messages, frequent bookings, and a greater number of lessons taught will contribute to tutors ranking higher in our search engine results.
8. Tutors must respond to messages from KALIMAH and users immediately.
9. We may retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, assist with any investigations and take other actions as permitted by law.
10. Tutors must ensure that all written communication with students shall exclusively take place through KALIMAH. Tutors are not permitted to share activities, trainings and any KALIMAH owned content through personal means.
11. Any teacher who does not fulfill these terms and conditions may be immediately prevented from using the website and related services. KALIMAH reserves the right to cancel any existing reservations at any time.
12. Tutors are responsible for administering their own taxes including, but not limited to, VAT and income tax.

Lesson cancellation

What we mean by cancellation here, is rescheduling, as cancelling the class means to lose the class, and lose the right to get it back as a class and you will be charged for this missed class.

As we have 2 booking ways, reschedule rules and/or amount might be different as follows:

  1. Individual Bookings
  • A lesson could be Rescheduled anytime up to 12 hours prior to the lesson start time and cannot be rescheduled after that otherwise, you will be charged the full amount of the scheduled lesson.
  • We reserve the right to collect the cost of a canceled lesson less than 12 hours before its scheduled date, without no possibility of refunding this amount to the student or transferring it to other instructors.
  • You can easily reschedule lessons through your Kalimah account by clicking the Reschedule button on the list of booked appointments in the Student Panel at any time up to 12 hours before your lesson time.
  1. Monthly Packages Bookings
  • Monthly Packages bookings has the same rescheduling rules but with one difference, which is that the packages have a limited rescheduling times as follows:
  • 1 time rescheduling monthly for the light package (4 classes monthly)
  • 2 times rescheduling monthly for the Basic package (8 classes monthly)
  • 3 times rescheduling monthly for the Standard package (12 classes monthly)
  • 4 times rescheduling monthly for the Optimal package (16 classes monthly)
  • 5 times rescheduling monthly for the premium package (20 classes monthly)
  • The rescheduling deadline will be the last booked class, means that you cannot reschedule any class to a date later to the last booked class date.
  • Student still should notify teacher and/or the administrator 12 hours before the class time to reserve his right to reschedule the class otherwise he will be charged for the class.
  • If the Student exhausted his reschedule times, He will be charged for any upcoming classes, and he only have the choice between attend the class or charged for it.

 

Changing a tutor

In the event that you decided to use your right to change a teacher after the first lesson, you can just do so no more than twice (only 2 times).

If the lesson was not given for some reason because of Kalimah, we guarantee a free alternative lesson for you.

In the event that the teacher does not fit your needs, you can ask us to transfer these funds to another teacher within Kalimah. At least 12 hours before the next lesson.

 

Refunds

As Kalimah provide tow types of booking, refunds rules will be different according to booking type as follows:

  1. Individual Bookings
  • For a refund, the lesson (s) must be canceled within 48 hours before the lesson is scheduled to start.
  • The student receives only 80% of the value of the student payments. The student must send a refund request indicating the following data:
    -The date and time of the lesson
    -The reason for requesting a refund
    -Your tutor’s name
  • The refund option will only be available for your payment within a period of 60 (Sixty) days from the date of payment.
  • Refunds are issued only for unconfirmed lessons and / or remaining hours.
  • Kalimah is not responsible for any kind of fees charged by payment gateway systems and will not cover them, once a refund is initiated,
  • If the Student forgot to claim a refund of your money within the aforementioned period (60 Sixty days from the date of payment), then you cannot claim a refund thereafter.
  • In the event that you chose the refund option, the speed and availability of the refunds in your bank will only depend on the terms and policies of your bank regarding speed of transactions.
  • No money will be refunded if the user lost and / or forgot his login credentials (username and passwords), resulting in data loss, temporary loss of access to the user’s account, or other user related hardship.
  • No refunds will be done if the user lost the connection due to lack of internet connectivity, factory reset or updates.
  1. Packages Bookings
  • For a refund, the lesson (s) must be canceled within 48 hours before the lesson is scheduled to start.
  • The student receives only 65% of the value of the student payments. The student must send a refund request indicating the following data:
    -The date and time of the lesson
    -The reason for requesting a refund
    -Your tutor’s name
  • The refund option will only be available for your payment within a period of 7 (Seven) days from the date of payment.
  • Refunds are issued only for unconfirmed lessons and / or remaining hours.
  • Kalimah is not responsible for any kind of fees charged by payment gateway systems and will not cover them, once a refund is initiated,
  • If the Student forgot to claim a refund of your money within the aforementioned period (7 days days from the date of payment), then you cannot claim a refund thereafter.
  • In the event that you chose the refund option, the speed and availability of the refunds in your bank will only depend on the terms and policies of your bank regarding speed of transactions.
  • No money will be refunded if the user lost and / or forgot his login credentials (username and passwords), resulting in data loss, temporary loss of access to the user’s account, or other user related hardship.
  • No refunds will be done if the user lost the connection due to lack of internet connectivity, factory reset or updates.

Refund procedures

  • You are required to send your refund request to [email protected]
  • The refund decision must be made within up to 30 calendar days from the date the user informs Kalimah that he is discontinuing lessons.
  • Any refund at any time is at our sole discretion only.
  • In the event that a credit card company makes a refund (or similar action) in connection with the purchase of any lesson (s), you agree that we may suspend access to any and all accounts you have with us.
  • Fees, incurred as a result of refunds or other payment disputes brought by you, the bank, or the payment provider in addition to the disputes requiring accounting or legal services are covered by you.

Balance expiry 

As Kalimah provide two types of booking, balance expiry rules will be different according to booking type as follows:

  1. Individual Bookings

After 60 (Sixty) days after payment, your remaining balance will be deemed expired and will be permanently forfeited and non-refundable

  1. Packages Bookings

After 30 (Thirty) days after payment, your remaining balance will be deemed expired and will be permanently forfeited and non-refundable

Changes in terms and conditions

You will be bound by the revised agreement if you continue to use the website or services after the effective date shown.